Help
Last updated September 14, 2026
Storied Archive asks your loved ones a gentle question each day. They answer out loud, and over time their answers become a living biography the whole family can keep. Here are answers to the questions we hear most. If yours is not here, email support@storiedarchive.com and a person will help.
Getting started
How do I sign in?
There is no password to remember. Enter your email address and we send you a one-time code to type in. That is your whole sign-in.
How do I add family?
The person who starts a family can invite others by sharing an invite code or a link, or by letting them scan a QR code. Each family member has a role: an owner who manages the family, storytellers who record, and viewers who listen.
Recording
How does recording work?
Each day the app offers one gentle question. Tap Record, answer out loud the way you would at the kitchen table, and save. There is no wrong answer and no time limit, and you can answer a different question if one does not suit you.
What happens to a recording after I save it?
It is saved to your family's archive, transcribed into text so it can be read and searched, and kept for the people who come after. Saving a story uploads its audio so the family can play it back. See our Privacy Policy for the details.
Who can hear my stories?
You decide, story by story. When you save a story you choose its audience: everyone in the family, a particular family, only certain people, or no one yet. You can also seal a story to open on a future date.
Finding and hearing stories
Can I search the archive?
Yes. You can search by a name, a place, or a memory, and the app finds the moments that match, even across many different stories, and takes you to where they were said.
What is the biography?
As answers accumulate, the app helps assemble them into a living biography of the storyteller, always in their own words and citing the recordings each part came from.
Privacy and your data
Is our data private?
Your stories are visible only within your family, on the terms each storyteller sets, and we do not sell your information. The Privacy Policy explains how your data is handled in full.
How do I delete my data?
In the app, open Settings and tap "Delete all my data," or choose "Leave the family" to step away while leaving your gifted stories in the archive. If you do not have the app, see the account deletion page.
What happens to my stories if I pass away?
That is the heart of why Storied Archive exists. Stories you shared stay in your family's archive, attributed to you, so your voice remains for the people who love you. You can also seal certain stories to open later, and designate what happens to your archive.
Reporting a problem
How do I report content or block someone?
Any visible content can be reported from within the app, and a member can be blocked so you no longer see their content. Reports go to us for review. You can also email support@storiedarchive.com.
Still need help?
Email support@storiedarchive.com and we will get back to you.